This policy explains what information we collect when you use itiscleaned.com, how we use it, who we share it with, and your rights. We've written it in plain English — no surprises buried in small print.
When you book a cleaning, you provide:
We need all of this to provide service. We can't clean a home we can't find, contact a customer we can't reach, or get inside without entry instructions.
When you visit our website, we automatically receive:
When you pay for a booking, PayPal handles the entire transaction. We do not see, store, or have access to your full card number, CVV, or bank account details. We receive only a confirmation that payment was successful, the amount, and an order ID. PayPal's privacy policy governs your payment information — you can read it at paypal.com.
We use what we collect to:
We share limited information with the third parties below, only as needed to run our business:
We do not sell your information. We do not share your name, contact details, or address with advertisers or data brokers.
Our website uses cookies for two purposes:
You can disable cookies in your browser settings, though the booking calculator may not work correctly without essential cookies.
If you do not want your activity tracked by Google or Meta for ad measurement, you can opt out directly:
We keep booking records for as long as needed to provide service, plus seven years after for tax and accounting purposes (Arkansas requires retention of business records). Analytics data is retained according to the policies of Google and Meta.
If you ask us to delete your information, we will, except where we are legally required to keep it.
You have the right to:
To exercise any of these rights, email hello@itiscleaned.com. We will respond within 30 days.
Our service is for adults. We do not knowingly collect information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.
We use industry-standard practices to protect your data, including HTTPS encryption on our website and secure payment processing through PayPal. No online system is perfectly secure, but we take reasonable steps to protect your information from unauthorized access.
We may update this policy as our practices change or as required by law. The "Last updated" date reflects the most recent change. Significant changes will be communicated by email to active customers.
Questions about privacy? Email hello@itiscleaned.com.